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Contact SSIPTV Support

Questions about SSIPTV, Samsung/LG setup, or your order? We reply 24/7 β€” typically within 30 minutes.

Ways to Reach Us

πŸ“§ Email

help@catchontv1.email

Best for detailed questions, refund requests, and attaching screenshots.

πŸ’¬ Live Chat

Click the chat icon in the bottom-right corner of any page. Real humans β€” not a bot β€” 24/7.

⚑ Typical Response Time

Under 30 minutes, any time of day or night. Refund requests are processed within 24 hours.

🌐 For Samsung & LG Users

If your Smart TV shows "Invalid URL" or "No playlist", re-open Simple Smart IPTV and re-paste the M3U URL we emailed. If it still fails, attach a screenshot β€” we'll respond with the exact fix.

πŸ”— Before You Contact Us

Many questions are answered in our FAQ or setup guide.

Send Us a Message

βœ“ Message received β€” we'll reply to the email you provided within 30 minutes.

We reply within 30 minutes on average. By submitting, you agree to our Privacy Policy.

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