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Refund Policy

30-day money-back guarantee on every SSIPTV subscription — no hidden fine print.

Last updated: April 24, 2026

Our 30-Day Money-Back Guarantee

We stand behind SSIPTV. If your subscription doesn't work as advertised within the first 30 days of activation, we'll refund your payment in full — no questions asked. This guarantee applies to every paid plan on /pricing, whether you're watching on our Android app or through the third-party Simple Smart IPTV player on Samsung or LG TV.

How to Request a Refund

  1. Email help@catchontv1.email within 30 days of your original purchase date.
  2. Include the email address you used to order and a brief description of the issue you ran into.
  3. Our support team responds within 24 hours. Most refunds are processed the same business day.

Refund Timeline

Once approved, refunds are returned to the original payment method. Depending on your bank or card provider, the money typically arrives within 5–10 business days.

What's Covered

  • Playback issues we can't resolve through standard troubleshooting.
  • Missing channel packages promised in your chosen plan.
  • Major service disruptions affecting your subscription for more than 48 consecutive hours.

What's Not Covered

  • Requests submitted more than 30 days after your purchase date.
  • Issues caused by your internet connection, router, or device — we'll always help diagnose these, but they're outside our control.
  • Incompatibility with a device not listed on our Setup Guide. We recommend trying our 24-hour free trial before purchasing to verify your device works.

Free Trial Users

Our 24-hour free trial lets you test SSIPTV on your device before you pay. If the trial doesn't work for you, simply don't upgrade — there's nothing to refund.

Need Help First?

Before requesting a refund, please reach out at help@catchontv1.email. Most playback and setup issues are fixed in minutes with our support team's help — and Samsung/LG users can often resolve things by reinstalling Simple Smart IPTV from the TV's app store and re-pasting the M3U URL.

Contact

Questions about this refund policy? Reach us anytime at help@catchontv1.email or via the contact form.